EuropaMarketplace (europamarketplace.com) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have under the EU General Data Protection Regulation (GDPR).
By using EuropaMarketplace, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the platform.
This policy was last updated in March 2026.
1. Data Controller
The data controller responsible for your personal data is EuropaMarketplace, operating the platform at europamarketplace.com.
For all privacy-related questions, requests, or complaints, please contact us at:
2. What Personal Data We Collect
Data you provide directly When you register an account, post a listing, or contact us, we collect your full name, email address, phone number (if provided), city and country of residence, company name and details (for business accounts), and any content you submit including listing descriptions, photos, and chat messages.
Data collected automatically When you use EuropaMarketplace, we automatically collect your IP address, browser type and version, device type and operating system, pages visited and time spent on each page, search queries made on the platform, and referring website or source.
Payment data When you purchase a membership or promotional service, payment is processed through our secure third-party payment gateway. We do not store your full card number, CVV, or banking credentials. We retain only transaction references, amounts, dates, and billing confirmation records necessary for accounting and dispute resolution.
Cookies and tracking EuropaMarketplace uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse platform usage. For full details on how we use cookies, see Section 9 of this policy.
3. Legal Basis for Processing
We process your personal data only when we have a valid legal basis under GDPR Article 6. The bases we rely on are as follows.
Contractual necessity We process your name, email, and account details to create and manage your account and to deliver the services you have requested, including listing management and membership access.
Legal obligation We process certain data to comply with EU and national legal requirements, including tax obligations, fraud prevention obligations, and cooperation with law enforcement authorities where legally required.
Legitimate interests We process usage data and platform behaviour to improve the security, performance, and quality of EuropaMarketplace. We conduct this processing only where it does not override your fundamental rights and freedoms.
Consent Where we send marketing emails or use non-essential cookies, we do so only with your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
4. How We Use Your Data
We use your personal data to create and manage your user account, publish and manage your listings on the platform, facilitate communication between buyers and sellers, process membership payments and issue invoices, detect and prevent fraud and policy violations, respond to support requests and resolve disputes, improve platform features and user experience, and send service-related notifications such as listing renewals, payment confirmations, and account alerts.
We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects without your explicit consent.
5. Who We Share Your Data With
Other users When you post a listing, certain information such as your city, listing content, and contact options is visible to other users of the platform. We do not display your full name, email address, or phone number publicly without your explicit choice to do so.
Service providers We share data with trusted third-party service providers who assist us in operating the platform, including our hosting provider, payment processor, email delivery service, and analytics tools. All service providers are bound by data processing agreements and are prohibited from using your data for their own purposes.
Legal authorities We may disclose your personal data to law enforcement, regulatory bodies, or courts when required by law, when necessary to protect the rights and safety of users or the public, or when responding to valid legal requests.
Business transfers In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner as part of that transaction. You will be notified in advance of any such transfer and of any changes to this Privacy Policy.
We never sell your personal data to third parties for marketing or advertising purposes.
6. International Data Transfers
EuropaMarketplace operates within the European Union and processes data primarily within the EU and European Economic Area. Where data is transferred outside the EEA — for example to a third-party service provider — we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or adequacy decisions.
7. How Long We Keep Your Data
We retain your personal data only for as long as necessary for the purposes described in this policy. Account data is retained for as long as your account remains active and for up to 3 years after account deletion for legal and dispute resolution purposes. Listing data is retained for 12 months after a listing expires or is deleted. Payment and invoice records are retained for 7 years to comply with EU accounting and tax obligations. Chat messages are retained for 12 months and may be retained longer if subject to an active dispute or legal investigation.
You may request deletion of your data at any time subject to our legal retention obligations. See Section 8 for your rights.
8. Your Rights Under GDPR
As a data subject under GDPR, you have the following rights regarding your personal data.
Right of access You have the right to request a copy of all personal data we hold about you, including information on how it is processed and with whom it is shared.
Right to rectification You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where the data has been unlawfully processed. This right is subject to legal retention obligations.
Right to restriction You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to its processing.
H3: Right to data portability You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another data controller where technically feasible.
Right to object You have the right to object to processing based on legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will stop processing your data for that purpose immediately.
Right to withdraw consent Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us at support@europamarketplace.com. We will respond to all valid requests within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your national data protection authority or with the European Data Protection Board.
9. Cookies Policy
What are cookies Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your device on return visits and remember your preferences and session state.
Cookies we use EuropaMarketplace uses strictly necessary cookies to maintain your login session and platform functionality. These cannot be disabled without affecting core features. We also use analytical cookies to understand how users navigate the platform and identify areas for improvement. These are only activated with your consent.
Managing cookies You can manage or disable cookies at any time through your browser settings. Please note that disabling cookies may affect the functionality of certain features on EuropaMarketplace. You can also withdraw your consent to non-essential cookies at any time by adjusting your cookie preferences through the cookie banner displayed on your first visit.
10. Data Security
EuropaMarketplace implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL encryption for all data transmitted between your browser and our servers, secure access controls and authentication for staff who handle personal data, regular security assessments and monitoring, and strict data processing agreements with all third-party service providers.
No system is completely secure. If you believe your account has been compromised, please contact us immediately at support@europamarketplace.com.
11. Children’s Privacy
EuropaMarketplace is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a user is under 18, we will immediately suspend the account and delete all associated data. If you believe a minor has registered on our platform, please notify us at support@europamarketplace.com.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by email or by a prominent notice on the platform at least 14 days before the changes take effect. The date of the most recent update is always displayed at the top of this page.
13. Contact and Complaints
For any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us at:
Email: support@europamarketplace.com Website: europamarketplace.com/contact Live Chat: Available on the platform during business hours
If you are not satisfied with our response, you have the right to lodge a complaint with your national supervisory authority. In Austria, this is the Datenschutzbehörde at dsb.gv.at. You may also contact the supervisory authority in your country of residence within the EU.
Last updated: March 2026
